We highly value your privacy and the protection of your personal data. This document describes the measures we take to secure your information, what data we collect, and what your rights are in accordance with applicable privacy legislation in the Netherlands and beyond.
What data do we collect?
To provide you with a safe and personalized service, we collect various categories of personal data. This includes, among others:
Identification and contact details: your name, date of birth, email address, and physical address.
Financial and transaction data: information about your deposits, withdrawals, and chosen payment methods.
Technical and usage data: your IP address, device type, browser type, and login details.
Communication data: correspondence with our customer service and your responses to our surveys or promotions.
Legal bases and purposes
We process your data exclusively when a valid legal basis exists for it. The processing is typically based on:
Performance of the contract: to create your account, process your transactions, and give you access to our games.
Legal obligation: to prevent fraud, perform age checks, and comply with anti-money laundering guidelines.
Legitimate interest: to ensure the security of our platform, improve our services, and send you general updates.
Consent: for specific marketing communications, where you always have the right to withdraw this consent.
Data retention periods
We do not store your personal data longer than strictly necessary for the purposes for which it was collected, or as long as the law requires us to. When you close your account, your data will be securely destroyed or anonymized after the legal retention periods have expired.
Data sharing and third parties
Your information is treated confidentially in principle. We only share your data with selected service providers who assist us in performing our services, such as payment providers, identity verification services, and IT support. We conclude strict data processing agreements with these parties to guarantee that they protect your data as carefully as we do.
International data transfer
In some cases, your data may be transferred to servers or partners outside your country of residence. If such data transfers occur, we ensure that appropriate safeguards are implemented that comply with the strict requirements of applicable privacy laws.
Security measures
We implement robust technical and organizational measures to prevent loss, misuse, or unauthorized access to your personal data. This includes advanced encryption methods, secure servers, and strict access controls for our personnel. Although we make reasonable efforts, internet security can never be guaranteed one hundred percent.
Your rights as a user
You have various rights regarding your personal data. You have the right to request access to the data we process about you. Additionally, you can ask for incorrect information to be corrected or, under certain conditions, deleted. You can also object to specific processing activities or request data portability.
Contact us about privacy
Do you have questions about this document or wish to exercise your privacy rights? Please contact us via email at: wildrobin_support@gmail.com. Our team will handle your request carefully and within the legal deadlines.